Effective Date: April 15, 2025
Website: https://pixtalemory.store
Thank you for shopping at PixTalemory! We are committed to delivering your customized gifts with care and efficiency. Please review our shipping and delivery policy to understand how we handle your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation and successful video/content upload (if applicable).
- Orders placed on weekends or holidays will be processed on the next business day.
- Customized items (e.g., with uploaded videos) may require additional processing time based on complexity and volume.
2. Shipping Time & Delivery Estimates
We offer standard delivery across India. Estimated delivery times:
- Metro Cities: 4–6 business days
- Other Locations: 5–9 business days
- Remote/Rural Areas: 7–12 business days
Please note: Delivery times are estimates and may vary based on location, courier delays, or external factors such as weather, holidays, or strikes.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight.
- Free shipping offers (if any) will be clearly mentioned on our website or promotional banners.
4. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email or SMS with a tracking number and a link to track your shipment in real time.
5. Address Accuracy
Please ensure your shipping address is complete and accurate, including PIN code and contact details.
PixTalemory is not responsible for:
- Delays due to incorrect or incomplete addresses
- Non-delivery due to the recipient being unavailable
- Reshipping charges due to incorrect addresses provided by the customer
6. Delivery Partners
We partner with trusted courier services across India to ensure timely and safe delivery of your order.
7. Delays or Issues
While we aim to deliver on time, certain situations may cause delays, such as:
- Unexpected courier disruptions
- COVID-19 or natural disaster-related delays
- High-volume seasons (festivals, sales)
If your order is delayed beyond 15 days, please contact us so we can assist.
8. International Shipping
Currently, we do not offer international shipping. We only ship within India.
9. Contact Us
For questions or concerns about shipping or delivery:
📧 Email: support@pixtalemory.store
🌐 Website: https://pixtalemory.store